MEMBER PORTAL INFO HUB
Q: What is the member portal?
A: The new and improved Middle States member portal is your access point to all things related to your school’s membership with Middle States. It is where you can view your school’s accreditation status, contacts, and much more.
Q: Why did Middle States change the member portal?
A: Because of you! You have told us you wanted a member portal that is more accessible, user-friendly, and efficient—so we listened!
Q: How will the new member portal improve my experience?
A: There are four immediate ways that your experience will improve with the new member portal:
- Faster processes save you time.
- Easier information management reduces friction.
- Greater transparency into your accreditation journey helps you plan.
- Clear organization enables you to find or do what you need easily.
Q: How do I log in?
A: In the upper right corner of the Middle States website (msa-cess.org), click member portal. The first time you log in, you will need to create your account. Please note that everyone will need to create an account, even if you had one in our previous database. In order to create your account:
- Select “set up an account”
- Add you email, and create a password
- Add your first and last name
- Click “Set Up”
- Our system will try to find you in our data. Enter your full name and select “Check for Existing Records.”
- If you recognize your information, move forward by clicking “Select.”
- If you don’t recognize your information, click “Go ahead and create a new record.” Our system will use the data you already entered to create your account.
Q: Why am I not able to have the same person serve as a contact at multiple schools?
A: The portal is designed so that each organization can have unique contacts. A contact record cannot be linked to multiple organizations to ensure accuracy and privacy. Each school must have a unique Head of School, primary contact, and billing contact (one person can serve multiple roles or all roles). However, if you lead a group of schools affiliated with the same head organziation, we can set up your account so that you have access to the contacts and invoices at all schools. Please email memberportal@msa-cess.org for assistance with this process if it is not already enabled on your account.
Q: Who should I go to with questions?
A: You can email memberportal@msa-cess.org. We have a dedicated team monitoring this email account so that you get a response ASAP. If you would like live assistance, register for office hours here.
Q: What will I be able to do now that I couldn’t before?
A: You can
- Log in using your existing Google or Apple account
- View and pay invoices within the platform
- Easily update your contact information and add a short personal biography
- Review details of your accreditation
Q: Who in my school needs to create a profile?
A: We encourage everyone at your school to create a profile. The people who must create a profile are: (1) your Head of School; (2) billing contact; and (3) your primary contact for communication with Middle States.
Q: Do I need to create a profile if I am accredited by MSA along with another institution?
A: Yes, as this portal is unique to MSA.
Q: Will this affect my current accreditation timeline or requirements?
A: No. Your current timeline, deadlines, and reporting requirements remain the same. The portal simply makes it easier to manage them.
Self-Paced Resources:
- Support with creating an account
- Step-by-step video tutorials
- Creating an account
- Updating your profile
- Updating your organization’s profile (for Heads of Schools, Billing Contacts, and Primary Contacts)
- Managing your organization’s contacts (for Heads of Schools, Billing Contacts, and Primary Contacts)
- Viewing and paying invoices (for Heads of Schools, Billing Contacts, and Primary Contacts)
- If you are accredited as a system, or you are a school with branch schools, or you are a school with component schools:
- Managing your contacts at a group of schools (for Heads of Schools, Billing Contacts, and Primary Contacts for systems, main branches, and main components)
- Viewing and paying invoices at a group of schools(for Heads of Schools, Billing Contacts, and Primary Contacts for systems, main branches, and main components)
- Using the MSA store
Q: Will my past profile/documentation be migrated to this new portal?
A: The information we had for you in our previous portal will appear in the new member portal. Please check it for accuracy!
Q: I want to view my team roster/view my visits/upload a report/enroll in Evolution Academy, but I can’t. Why not?
A: We are glad you are excited to use the portal! We are hard at work designing this aspect of the portal to ensure it meets our members’ needs. We will be sure to update all members when these features are fully configured.
Q: How can I pay my membership dues?
A: In the portal, look for the heading Finance. To see your invoice, select Organization’s Financial Overview in the dropdown. From here, you can click on the invoice and select “Make a Payment” at the bottom of your screen. If you just want to pay your invoice without viewing it, select “Make a Payment” under Finance.
Q: What if I didn’t receive a welcome email?
A: Check your spam or junk folder. If you do not see it there, email memberportal@msa-cess.org and we will resend it.
Q: My / my school’s information is incorrect. How do I fix it?
A: We apologize for the mistake! You can update information in your profile and your organization’s profile directly through the portal. If the incorrect information is in a part of the portal you cannot edit, or if you are unsure how to edit, please email memberportal@msa-cess.org. We are happy to assist.
